Terms & Conditions

By booking a service with Pink & Clean, you agree to the following terms and conditions. These terms are in place to ensure a smooth, reliable, and professional service for all clients.

All bookings made through our website, phone, or messaging platforms are considered enquiries until confirmed by us. Once a booking is agreed, we will confirm the date, time, and scope of the cleaning service. Prices provided are estimates based on the information given and may be adjusted if the condition or size of the property differs from what was originally described.

We kindly ask that the property is accessible at the agreed time of the booking. If we are unable to gain access, this may result in a cancellation fee. Clients are asked to provide accurate details about the property and any specific requirements to allow us to deliver the best possible service.

Payment is typically made after the cleaning service has been completed, unless otherwise agreed in advance. We accept payment via bank transfer, cash, or other agreed methods. All payments should be made promptly following completion of the service.

We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee. In the event that we need to reschedule due to unforeseen circumstances, we will provide as much notice as possible and arrange an alternative time that suits you.

While we take great care in delivering a high standard of service, Pink & Clean cannot be held responsible for pre-existing damage, wear and tear, or items that are not secured properly. If you are not satisfied with any aspect of the service, please contact us within 24 hours so we can address the issue.

We reserve the right to refuse or discontinue a service if conditions are deemed unsafe or unsuitable. By using our services, you agree to these terms and understand that they are in place to protect both our clients and our business.